Monthly Archives: September 2011

How NOT to run a customer service chat: case study with Sirius XM

Posted on September 27, 2011 by Al

Justin: Hi, my name is Justin, Thank you for contacting SiriusXM. How may I help you? Justin: Hello Alan. How are you doing? Alan Cordle: Hi Justin — my radio no longer works. I’d like to keep Alan Cordle: my … Continue reading →

Posted in consumer, money, tech, waste | 1 Comment

Van Stone, King of Maya Glyphs

Posted on September 4, 2011 by Al

Dr. Mark Van Stone, one of my fellow Fellows on the Re-visioning the Maya World Institute should have actually been one of the faculty. He co-wrote the book, Reading the Maya Glyphs, with Michael Coe. His newest book is a … Continue reading →

Posted in belize, mexico | 2 Comments

Health Insurance Woes with ODS

Posted on September 2, 2011 by Al

My life changed when I finally started getting treated for A.D.D. two years ago. With medication and therapy, I can now focus my attention on one task at a time. The first 40 years of my life were all over … Continue reading →

Posted in crime, ethics, health, money | 3 Comments